Overview
Our refund and returns policy lasts 14 days. If 14 days have passed after delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as communion bread, foodstuffs, and magazines cannot be returned.
Additional non-returnable items:
- Gift cards
- E-books and other digital downloads
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7–10 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or payment provider; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@littera.co.za.
Sale items
Only regular-priced items may be refunded. Sale items can’t be returned for change of mind, but faulty or damaged sale items are covered as normal.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@littera.co.za, and we can arrange how to proceed.
Gifts
Received a gift from Littera? Contact us at orders@littera.co.za, and we’ll help.
Shipping returns
To return your product, mail it to: 36 Johan Street, Brits, 0250 South Africa.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at orders@littera.co.za for questions related to refunds and returns.